Question 1

How can I track the status of my order?

Accepted Answer

You can track your order in real-time by logging into your account and visiting the 'Order History' section. Once dispatched, you will also receive a tracking link via email and SMS.

Question 2

Can I modify my shipping address after placing an order?

Accepted Answer

Address modifications are possible only if the order hasn't been dispatched. Please contact our support team within 12 hours of placing your order for any changes.

Question 3

How do I know my size for a specific silhouette?

Accepted Answer

We provide a detailed Size Guide on every product page. Since our silhouettes range from relaxed to fitted, we recommend checking the 'Garment Measurements' specifically.

Question 4

What is your cancellation window?

Accepted Answer

Orders can be cancelled within 12 hours of placement for a full refund. Beyond 12 hours, we begin the artisanal production process, and cancellations may not be possible.

Question 5

How is the refund processed for a cancelled order?

Accepted Answer

For cancelled orders, the refund is initiated immediately to your original payment method. It typically reflects in your account within 5-7 business days.

Question 6

How do I initiate a return or exchange?

Accepted Answer

Go to 'Order History' in your account, select the item you wish to return/exchange, and click 'Raise Request'. Our team will review and approve it within 24-48 hours.

Question 7

Is there a time limit for returns?

Accepted Answer

Yes, all return or exchange requests must be initiated within 7 days of delivery. The product must be unworn with all tags and security seals intact.

Question 8

Are sale items eligible for returns?

Accepted Answer

Items purchased during a 'Final Sale' or 'Clearance' are eligible for size exchanges or store credit only, unless received in a damaged condition.

Question 9

When will I receive my refund for a returned item?

Accepted Answer

Once your return reaches our warehouse and passes the quality audit (usually 2 business days), we initiate the refund. It takes 7-10 days to appear in your bank statement.

Question 10

Can I get a refund in the form of store credit?

Accepted Answer

Absolutely. You can opt for 'Moha Credit' which is issued instantly after the quality check and is valid for 12 months on any future purchase.

Question 11

What should I do if my package is tampered with?

Accepted Answer

Do not accept delivery of a tampered package. If you have already accepted it, please record an unboxing video and contact us within 24 hours.

Question 12

My tracking says 'Delivered' but I haven't received it.

Accepted Answer

Please check with your building security or concierge first. If it's still missing, notify us within 24 hours so we can escalate a claim with our courier partner.

Question 13

Do you offer a warranty on your garments?

Accepted Answer

We take pride in our quality. We offer a 6-month repair warranty on manufacturing defects like seam stress or hardware failure. This does not cover natural wear and tear or improper washing.

Question 14

Why does my hand-woven fabric have slight irregularities?

Accepted Answer

Slubs and slight variations in weave or color are the hallmark of authentic hand-woven textiles. They are not defects, but evidence of the human hand at work.

Question 15

Do you offer international shipping?

Accepted Answer

Yes, we ship worldwide. Duties and taxes are governed by your local government and are to be borne by the customer at the time of delivery.

Question 16

Can I use multiple discount codes?

Accepted Answer

Only one promotional code can be applied per order. Discount codes cannot be combined with existing store credits or other offers.

Support Center

Frequently Asked Questions

Order Management

Cancellation Policy

Returns & Exchanges

Refund Processing

Delivery Issues

Warranty & Craftsmanship

General Terms